OUR SOFTWARE PRODUCTS & SERVICES:

About NAWIRI, a Digital Loyalty Platform:

• A Digital Loyalty Platform built for the East African Market and sponsored by MANUFACTURERS of FMCG Products such as
  • Construction Material (Cement, Paint, Tiles, Iron Sheets)
  • Auto After Sales Products (Lubricants, Tires, Batteries & Parts)
  • Farming Inputs (Seeds & Fertilizers)
  • Domestic Consumer Goods (Detergents & Foodstuffs)
• Nawiri Loyalty uses product coupons that securely hold scratch-to-reveal Points - for targeted bulk consumption INFLUENCERS such as Fundis, Mechanics, Housewives or Farmers.
• Features an E-reward system for these loyal customers to conveniently redeem accumulated Points through self-service from the comfort of their phones.
• These E-rewards include Airtime, Pre-paid KPLC Power Tokens, virtual shopping vouchers (m-Vouchers) and even MPESA or Data Bundle Rewards!
• This happens right from their Mobile Phones whether Smart through an Android App or SMS/USSD for Feature Phones.
• A new & intuitive way for manufacturers to track product consumption and trends directly from the Consumer!
  
• Manufacturers can now collect useful data about the Consumer for deeper Market Insights & Product Consumption Trends: Countrywide Demographic of all Consumers, Preferred Product per Region, Best & Worst Performing SKU Regionally, Top Consumers etc. This is facilitated by a user friendly data Visualization plugin that is built into the back-end System.
• Manufacturers can choose to white-list the Nawiri Loyalty Platform and adopt a customized instance with a campaign name of their choice.

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Architecture

• The solution architecture is Stand-alone and quick to set up since it is Cloud-hosted.
• Members of the Loyalty Program who are also consumers of the Promo Products can interface with the Program through:
  • Feature Phone SMS and USSD
  • Android Smart Phone App
  • Call Centre Voice Call

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Return on Investment (ROI)

• With clear ROI, proven results show at least 30% increase in annual turnover in less than 1 year from Go-Live.
• Automatic Airtime dispensation through Phone SMS, USSD and Android Apps have generated in excess of the 30% promised sales increase - immediately after implementation.
• Deployment is quick (1-2 months Go Live), seamless and stand-alone with a ready prototype simulation before Go Live.
• Has integration interfaces to Call Centre for Feedback & product Complaints tracking. Overall ease of Caller identification & Profiling during incoming calls!
• Call Centre is Integral for the management of the Program, and the Loyalty Program Software Can integrate to Call Centre CRM and Telephony Systems.
• Binary One Solutions can also build the in-house Call Centers to manage the Nawiri Loyalty Program.

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Extending Nawiri:

• We can also plug into your existing Loyalty Solution and introduce a customized MOBILE APP or USSD to infuse product points with INSTANT Airtime, Data Bundles or Pre-paid Electricity Tokens - especially forSupermarkets & Distributors.

Operational IT Support through an allocated IT Support Technician who visits 2-3 days a week and is available on call to address the following:

• On-site and Remote IT End User Support for daily productivity.
• IT Helpdesk Support with option of a system to manage inventory & support.
• Persistent Helpdesk issues inform End user training agendas for office productivity.
• Server and network support with 99% Uptime SLA. Proactive approach through Monitoring & Patching.
• Preventive maintenance scheduling: Periodic machines servicing - both Hardware & Software.
• Data Backups & IT Security Management.

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Virtual CIO Services: Strategic IT Advisory & Project Planning with a Virtual IT Manager who visits office periodically and on call to engage IT personnel & management through a meeting agendas and hands on work based on:

• Assessing progress of allocated IT Support Technician.
• Strategic IT Projects Planning – Quarterly IT Projects scheduling.
• IT Policy development, ratification & enforcement.
• Value for Money Analysis on IT spending for all CAPEX and OPEX costs.
• Planned Hardware Refresh based on Warranty Expiry.
• Disaster Recovery Planning (DRP) Documentation & Testing.

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Enterprise IT Starter Pack:

From startup SMEs to aspiring Large Enterprises, we have a tailor-made package dubbed “Enterprise IT Starter Pack” covering the following areas:

• Office IT Hardware Installations: Computers, Networking, Firewalls, Data Centers, CCTV, Biometrics & IP Telephony.
• Office IT Software Setups: Operating Systems (Windows, Mac & Linux), File Server Configurations.
• Cloud Productivity Solution (Office 365, Google suite and ZOHO).
• Rapid Email Hosting & Website Development as well as Social Media Management.
• SME Accounting and Billing Solution: Choose from ZOHO Books or QuickBooks to suit your budget.
• Antivirus & Anti-ransomware Solutions.

Contact Center Automation:
Enhance your Customer Experience & optimize Business Processes with our State of the Art Call Center Solutions:

• In-house Call-Center Setups with inbound/outbound & blended contact centers.
• Interact with your Customers through voice, video, chat, email & Social Media Integration with historical archiving.
• Automatic Call Distribution (ACD) to Agents based on IVR Rules (Interactive Voice Response).
• Let your Agents manage calls through softphone CTI – Computer Telephony Integration.
• Lead Management with Predictive Dialing & Automatic Outbound Dialing.
• Performance Monitoring to adhere to Customer SLAs and Agent KPIs.
• Option for Recorder / Logger for voice quality control and monitor agent activities on screen.
• API Integration is possible to in-house systems such as Customer ERP Data & Loyalty Systems.
• Call Center Experience Design to manage workflows, customer engagement (scripts) & service levels.
• Redundancy & high availability built in with remote access possible through the Cloud.

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Bulk SMS, USSD, Airtime & MPESA Integration Services

• Improve your Customer Service with automatic SMS from ERP Systems to your Customers whenever a purchase is done or overdue account settlement notification.
• Make use of 2-way SMS and USSD Services to reach all customers regardless of Mobile phone type & introduce Customer Interaction solutions though Business or Campaign Workflows geared towards bolstering Customer Service & Experience.
• Infuse Airtime Rewards in your Business Workflow or HR Systems for monthly airtime.
• Integrate MPESA to your Websites for localized E-commerce or into ERP Business Workflow.

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Chatbots
A Chatbot is an automated conversation-based User Interface that simulates real Customer Service feedback.

• Conversations take place in a general automated canvas such as: Website Chat, Telegram, WhatsApp or Facebook Chat.
• Chatbots ease off human attendance in Customer Service while providing the same feedback and answers to common customer queries leaving them satisfied.

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Queue Management Systems (QMS)
Empowering Physical Customer Service areas to manage flow, and obtain best results for Efficiency & Quality:

• Manages the customer flow reducing overall service costs.
• Reduces customer waiting time by 30% and increases loyalty by 15%.
• Monitors the performance of the staff in real-time.
• Real time monitoring of Customer Service Staff & Branch performance from any location.
• Have company media and advertisements play on-screen as Customers wait.
• Makes it possible to adhere to Customer Service Charter SLAs & KPIs.