Operational IT Support

Through an allocated IT Support Technician who visits 2-3 days a week and is available on call to address the following:

    • On-site and Remote IT End User Support for daily productivity.
    • IT Helpdesk Support with option of a system to manage inventory & support.
    • Persistent Helpdesk issues inform End user training agendas for office productivity.
    • Server and network support with 99% Uptime SLA. Proactive approach through Monitoring & Patching.
    • Preventive maintenance scheduling: Periodic machines servicing – both Hardware & Software.
    • Data Backups & IT Security Management.

Virtual CIO Services​

Strategic IT Advisory & Project Planning with a Virtual IT Manager who visits office periodically and on-call to engage IT personnel & management through meeting agendas and hands-on work based on:

    • Assessing the progress of allocated IT Support Technician.
    • Strategic IT Projects Planning – Quarterly IT Projects scheduling.
    • IT Policy development, ratification & enforcement.
    • Value for Money Analysis of IT spending for all CAPEX and OPEX costs.
    • Planned Hardware Refresh based on Warranty Expiry.
    • Disaster Recovery Planning (DRP) Documentation & Testing.

Enterprise IT Starter Pack

From startup SMEs to aspiring Large Enterprises, we have a tailor-made package dubbed “Enterprise IT Starter Pack” covering the following areas:

    • Office IT Hardware Installations: Computers, Networking, Firewalls, Data Centers, CCTV, Biometrics & IP Telephony.
    • Office IT Software Setups: Operating Systems (Windows, Mac & Linux), File Server Configurations.
    • Cloud Productivity Solution (Office 365, Google suite and ZOHO).
    • Rapid Email Hosting & Website Development as well as Social Media Management.
    • SME Accounting and Billing Solution: Choose from ZOHO Books or QuickBooks to suit your budget.
    • Antivirus & Anti-ransomware Solutions.
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